Manage Activities Page Not Loading on iOS

Some iOS users may experience a blank screen when navigating to Field > Activity > Manage Activities, with the project search appearing unresponsive. This is caused by a cached service worker on the device and can be resolved by clearing your browser's site data.

• Try this first: Reload the page while connected to the internet — this resolves the issue for most users automatically.

If the page is still blank after reloading, follow these steps below using our step-by-step guide:

Instructions Step by Step

iPhone or iPad (Chrome or Edge)

1. Tap the three dots (⋯) menu and tap Settings
2. Tap Privacy
3. Tap Clear Browsing Data and make sure the following are checked:
   • Cookies & Site Data
   • Cached Images & Files
4. Tap Clear Browsing Data to confirm

Mac (Safari)

1. In the top menu bar click Safari → Settings
2. Click the Privacy tab → click Manage Website Data
3. Search for the site name, select it, and click Remove

Once complete, reopen your browser and log back into MetaField. Note that clearing your data will sign you out — make sure any unsaved work is submitted before you begin.

Still not working?

If the steps above didn't resolve the issue, try the following:

1. Delete all website data in Safari — go to Settings → Apps → Safari → Advanced → Website Data → Edit → Delete All
2. Try a private browsing tab — open a new Private tab in Safari and navigate to MetaField from there

If you're still experiencing issues after trying these steps, contact your MetaField support representative with your device model and iOS version and we'll help from there.

Want to keep learning?

Click here for more how-to articles and MetaField guides. You can also access in-app guidance using the Help Desk!